Wednesday, December 21, 2011

Let it be known: the name "Best Buy" itself is false advertising

I've never trusted Best Buy, and I never will. I can never forgive them for wasting my time more than once. Previously I've blogged that there's bad customer service, atrocious customer service, and Best Buy. I still would sooner pay more at Amazon, not just for the convenience of delivery, but because Best Buy is notorious for not having things in stock. Every Best Buy ad should be treated as "quantities severely limited." And thankfully, because the store was either out of stock or the staff were completely unhelpful, I've never purchased a single thing from Best Buy and hence haven't had to worry about them losing my item needing repair.

But this takes the cake. It's one thing to cancel customers' orders because of a website Linkmistake, which people complain about from time to time on Deals Woot. Store X posts a product with an erroneous price, people swarm to buy it, and what person who understands business will insist that the store honor a clear error? When Home Depot's site some months back featured a large washing machine for $150, of course that wasn't the true price, and orders were necessarily canceled. "If it's too good to be true."

Best Buy, however, made it a point to advertise these prices, and there was nothing until the recent cancellation e-mails to indicate the products were out of stock. Good lord. "Game on, Santa"? People would have done better to believe in Santa delivering the products.

For more stuff to make you facepalm, look at Consumerist's related links:

Best Buy Loyalty Rewarded With Deeply Annoying Retail Experience

Hurry To Best Buy For Free Nonexistent Shipping

Best Buy Sells You Appliances, Then Sells Them To Someone Else


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