Thanks for another screwup, Netflix
Our queue still wasn't moving yesterday, so I finally called to see what was going on. Not only did the agent seem disinterested, I saw this morning she did not follow through with her offer of an extra rental to make up for the cracked disc.
Good job, Netflix. It's not the price hike per se that caused you to lose millions of customers customers. It's the insult of a price hike when service quality is going down. We're probably done at the end of this month.