Nice people you have working for you, FedEx
It's not an isolated incident. The FedEx rep hung up on me as part of their screwing me over, when I desperately tried to find the package on Christmas Eve. Several years later, I still don't use them deliberately, like when someone sends a parcel without telling me their courier of choice. If I order something that uses different shippers, I've paid extra to use a different carrier, and I've also not placed the order if FedEx is the only option.